Refund Policy
Last Updated:
At Nirae Beauty, refunds are processed only under specific conditions as described below.
1. Refund Eligibility
Refunds may be issued if:
- The product is damaged during delivery
- The wrong item was delivered
- The product is defective
- The order is cancelled before shipping
2. Refund Method
Refunds will be processed through the original payment method used for the purchase.
For Cash on Delivery orders, refunds may be processed via:
- Bank transfer
- UPI transfer
3. Refund Timeline
Once the return is approved and the product is received:
- Refund processing time: 5–7 business days
- Bank processing time: additional 5–7 business days
4. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Incorrect address provided by the customer
- Delivery attempts failed multiple times
- Customer refuses to accept delivery
- Product used or damaged by the customer
